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Policies, Terms, & Conditions

Any access or use of TotalHealthInc.com constitutes acceptance of the following Terms & Conditions on your behalf. Acceptance means you will be bound to the terms in this agreement and any provisions made in the future. Total Health Performance, INC and Total Health NB, LLC has the right to amend their Terms & Conditions and Privacy Policy at any time. It is your sole responsibility to check back frequently for updates and changes.

Agreement of online behavior

You agree to not use this site or our services to undermine the integrity of the site or our services.

Limitation of warranty and liability

You, the customer, agree to use our site and services completely at your own risk. There are no warranties given for any services rendered included but not limited to information, uninterrupted access or products provided. We disclaim any warranties concerning availability, accuracy, omissions, content of information, or suitable use of product. We disclaim any liability applying to service; deletion, omission, interruption, communication or transmission failure, unauthorized access to information or record, inability to access site, or computer virus pertaining to negligence, breach of contract, or any other form of action. We disclaim any liability applying to product; performance, defect, theft, destruction, or alteration pertaining to negligence, breach of contract, or any other form of action. This site nor its services nor any partners or affiliates shall be liable for damages caused by use of this site or its services.

Terms & Conditions

By shopping or visiting TotalHealthInc.com you accept the following terms of use:

  1. Electronic Communications - when you use our web site or send us email, you are communicating with us electronically. You agree to receive communication from us electronically. You agree that what we provide to you electronically satisfies any legal requirement stating that such communications must be made in writing.
  2. License - Total Health Performance, INC and Total Health NB, LLC grants you a limited license to view and use this web site and not to download or modify it in part or whole. You are explicitly not granted permission to use data gathering tools, link directly to individual site elements, or otherwise exploit this web site in part or whole for commercial purposes. You are given permission to link to the home page of this web site only, but you may not use the Total Health Performance, INC and Total Health NB, LLC logo in that link without permission.
  3. Your Account - It is your responsibility to keep your account login and password confidential. Total Health Performance, INC and Total Health NB, LLC does not sell any products to children but rather to adults who can make purchases with a credit card. If you are under 18 years old, you may use this web site under the supervision of a parent or guardian. Total Health Performance, INC and Total Health NB, LLC reserves the right to refuse service, delete accounts, remove and/or edit content, and cancel orders at their discretion.
  4. Risk of Loss – When we pass your order on to the shipping carrier, you assume the risk of loss of that order.
  5. Product Descriptions - Our product descriptions are as accurate as possible, but we do not guarantee that they are correct. If a product you receive is not as it was described on the site, then your only option is to return it in unused condition.
  6. Other Companies - Total Health Performance, INC and Total Health NB, LLC does not assume any responsibility or liability for any third party services offered through our web site.
  7. Applicable Law - As it regards resolving any legal disputes, you agree that the laws of the state of Wisconsin govern these terms of use.
  8. Modification and Severability - Total Health Performance, INC and Total Health NB, LLC reserves the right to modify these terms of use and our other policies at any time. If any of the terms of use stated herein are deemed to be invalid, that specific condition is deemed severable and does not affect the other conditions herein.

Liability Disclaimer

TotalHealthInc.com and any information found on the site are offered for informational purposes only. Total Health Performance, INC and Total Health NB, LLCis not liable or responsible for the availability, usefulness, or accuracy of the content made available or transmitted to this site. The information has not been verified by an outside source or authenticated either wholly or partially by Total Health Performance, INC and Total Health NB, LLC Total Health Performance, INC and Total Health NB, LLCis not responsible or liable for any misfortune, hardships, or injury resulting from the use of this site.

Total Health Performance, INC and Total Health NB, LLCis not liable for:
a) Products damaged by the shipping company
b) Packages delivered but not received by the customer

Please contact your shipping company for lost and damage claims.

Availability

Our pricing reflects great value because we strive to maintain a high level of inventory for all of our merchandise available at our on line store. Occasionally demand does surpass our supplies as we replenish our stock. This can cause a slight delay in the shipping of your merchandise. If you have a critical time frame in which you are working please contact us to verify the item is in stock.

Shipping Policy/Delivery of Goods/Claims and Errors

Total Health Performance, INC and Total Health NB, LLC inspects all outbound shipments before they leave our facilities. Total Health Performance, INC and Total Health NB, LLC uses the United States Post Office as its shipper and damage can occur during transit. Damage can occur in two primary fashions: concealed damage, and noticeable damage. A claim cannot be filed for either type of claim unless all of the original packaging is available for inspection without any alterations. All shipping claims must be made within 48 hours of receipt.

MOST IMPORTANTLY, ALL ITEMS MUST HAVE A RETURN AUTHORIZATION NUMBER AND FORM FROM Total Health Performance, INC and Total Health NB, LLC WHEN RETURNING AN ALREADY ACCEPTED PACKAGE DUE TO A SHIPPING CLAIM.

All claims will be denied if the above criteria are not met. Total Health Performance, INC and Total Health NB, LLC reserves the right to take up to seven business days to resolve its shipping matters with the United States Post Office. We are confident that when the above criteria is met that all freight claims are resolved quickly and easily. In the event that Total Health Performance, INC and Total Health NB, LLC ships an incorrect item we will replace the item at no cost to the customer, however we must be contacted and we must verify that the item is indeed incorrect.

MOST IMPORTANTLY, ALL ITEMS MUST HAVE A RETURN AUTHORIZATION NUMBER AND FORM FROM Total Health Performance, INC and Total Health NB, LLC WHEN RETURNING AN ITEM WHICH HAS BEEN SHIPPED INCORRECTLY.

How long will it take to process my order?
Orders will be processed as soon as possible. Orders placed on Saturday, Sunday, and holidays, will be processed the next business week. If you ordered an item that is out-of-stock, you will receive an email with expected shipping date. Orders containing both in-stock and out-of-stock items will be shipped when all items are in stock.

How do you ship my order?
Our standard shipment method is United States Postal Service. We are sorry, but we do not ship to post office boxes. Faster shipping methods and Saturday delivery are available for an additional charge. Please contact Total Health Performance, INC and Total Health NB, LLC to make arrangements for any special shipping needs for your order.

Do you ship internationally?
No.

Return/Refund Policy

While we are eager to guarantee the quality of our products, all returns must be pre-approved by our customer service department. Please contact us at 262-251-8543 to contact a representative.

At Total Health Performance, INC and Total Health NB, LLC we want to ensure you are satisfied with your order and the ordering process. We understand that not every purchase works out just as anticipated. There could be a multitude of reasons for returning product.

If you would like to return your goods for any reason other than damage, your return will be subject to a 20% restocking fee and you will be required to pay for the return freight.  That being said, please know that our return rate is less than one half of one percent!

Please do not throw away any packing material until you know the product is in good condition. If you see that the package is damaged, please make notes upon signing for the goods and take a picture of the damaged packaging if possible.

All items that are ordered from Total Health Performance, INC and Total Health NB, LLC can be returned within our guidelines and time frame. We understand that sometimes a purchase doesn’t turn out the way it was planned. Many unforeseen circumstances can lead for the need to return an item. We ask that you carefully check all of the quantities and specifications before ordering and if you have any questions please do not hesitate to contact us. This is why we allow all items to be returned within 30 days of receipt; however, we will assess a 20% restocking fee, and the customer is responsible for the costs of the return shipping costs.

MOST IMPORTANTLY, ALL ITEMS MUST HAVE A RETURN AUTHORIZATION NUMBER AND FORM FROM Total Health Performance, INC and Total Health NB, LLC WHEN RETURNING AN ITEM.

Total Health Performance, INC and Total Health NB, LLC will process an exchange. We will assess a 20% restocking fee for all exchanges, and the customer is responsible for the costs of the return shipping costs. The value of the original purchase will be applied to the new purchase. In the event that the balance is more than the original purchase amount then another charge will be processed to cover the difference. In the event that the balance is less than the original purchase amount the difference will be credited.

MOST IMPORTANTLY, ALL ITEMS MUST HAVE A RETURN AUTHORIZATION NUMBER AND FORM FROM Total Health Performance, INC and Total Health NB, LLC WHEN EXCHANGING AN ITEM.

Defective Merchandise

Total Health Performance, INC and Total Health NB, LLC goes to great lengths to assure the highest level of quality control.  We will not honor an exchange or refund for a defective product if the product has been misused, neglected or harmed in any manner outside of our care instructions. Please see the care instructions for these terms.

MOST IMPORTANTLY, ALL ITEMS MUST HAVE A RETURN AUTHORIZATION NUMBER AND FORM FROM Total Health Performance, INC and Total Health NB, LLC WHEN RETURNING A DEFECTIVE ITEM.

Warranty

All Total Health Performance, INC and Total Health NB, LLC products comes backed by a 10 day limited warranty.

Total Health Performance, INC and Total Health NB, LLC warrants new items to you, the original retail purchaser, for 10 days from the date of purchase, against material or manufacturing defects.

Warranty is void if the product shows evidence of damage by misuse, humidity or any liquid, smoke or fire, improper handling methods, or alterations.

Privacy Policy

What Information Do We Collect?

Total Health Performance, INC and Total Health NB, LLC is providing this privacy statement to insure its visitors our dedication to customer privacy. When you visit Total Health Performance, INC and Total Health NB, LLC you can expect the following practices:

  • We do not acquire any personal information unless it is specifically volunteered to us
  • We do count the number of visitors, but do not acquire their personal information.
  • The information volunteered to us is only used to process transactions with a secured third party merchant
  • We do use cookies in order to organize your shopping cart.

Total Health Performance, INC and Total Health NB, LLC only collects information provided by you, the website user, when you place an order for our products or services, register on our site or create a member account, subscribe to our newsletters, or fill out contact forms. Information collected through these methods include: name, email address, mailing address, phone number, or credit card information and billing address.

Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, exchanged, or transferred for any reason to another company or person without your consent, other than for the purpose of delivering the products or services purchased. The email you provide during purchase will only be used to update you on information regarding your order, to contact you about Special Discounts and News about Total Health Performance, INC and Total Health NB, LLC.

Links

If we have links to other internet based sites and we cannot be responsible for their privacy conduct. We do take care in the sites that we link to our own site and feel they take as much care in your privacy as we do.

Website Security Methods and Fraud Prevention

All transactions are conducted in a secure environment to protect against fraudulent observation and or use. We do not store your financial information on the web site such as credit card information.

Any credit card information, or other sensitive information, collected by TotalHealthInc.com is first transmitted to Secure Socket Layer (SSL) technology and then encrypted in transmission. All authorized persons are required to keep information accessed via our database confidential. At our discretion, orders received over the phone or internet may require photo I.D. verification.

Payments

We prefer that customers pay for merchandise via MasterCard, Visa, Discover and American Express.

ATTENTION PAYPAL CUSTOMERS: Total Health Performance, INC and Total Health NB, LLC only ships to PAYPAL *CONFIRMED* addresses.

Currency in which transactions on TotalHealthInc.com will be conducted is in United States currency.

Copyrights

Copyright © Total Health Performance, INC and Total Health NB, LLC 2020. All rights reserved. The materials on this website, including all text, images, graphics, design concepts and information, are protected by applicable copyright laws. Reproducing, copying, duplicating, publishing, distributing, or use of any information on TotalHealthInc.com, in whole or part, is restricted (except as provided by the Terms & Conditions of this site or with written permission from Total Health Performance, INC and Total Health NB, LLC)

Thank you for shopping with us. We look forward to working with you!
- The Total Health Team

Health Disclaimer Notice

Total Health Nutrition Center recommends that you consult with a healthcare professional prior to taking any nutritional supplements or discontinuing/changing your use of any medications. For any suspected or known illness or health concern always consult with a physician or healthcare provider prior to the purchase or use of any health related product.The products offered by Total Health are not offered as a treatment or cure for any medical conditions, but only as nutritional support for various health concerns.

The products, information, services and other content provided on and through this site, including without limitation any products, information, services and other content provided on any linked site, are provided for informational purposes only to facilitate discussions with a healthcare professional regarding treatment. The information on this website is often provided in summary or aggregate form, and may not be construed as medical advice or instruction. All information and product descriptions on this website are provided for educational purposes only. No action should be taken solely on the content of this website, regardless of perceived scientific merit. Users should consult their health care professionals on any matter related to their health. We do not hold ourselves to be dietitians or nutritionist

The information on this website should not be used as a therapeutic modality or as a substitute for the advice of a healthcare professional, or as a substitute for any information contained in or on any product label or packaging. Any information presented herein, or information received via telephone or email, should not be construed as the practice of medicine. Total Health is not responsible for the misuse and/or abuse of any product sold as a result of a consumer using this website, nor is Total Health responsible for any problems or difficulties which may arise though consumer use of products sold by Total Health.

Total Health Coronavirus Policies

What are we doing to keep clients & staff safe?

We are committed to safely serving our clients in store & at our clinics.

To protect everyone's health and maintain social distancing, we have put new protection policies in place including but not limited to:

  1. Sanitizing all major touch points regularly throughout the day
  2. Offering curbside pick-up or shipping for all products
  3. Featuring recorded versions of all our seminars
Questions? Contact our Total Health nutrition centers in Menomonee Falls or New Berlin.

 

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